Privacy Policy for jataace

01 Information We Collect

When you access, register on, or use the jataace platform, we collect certain categories of personal information. The type of data collected depends on how you interact with our services. We collect only the data that is necessary, proportionate, and relevant to the purpose for which it is being processed.

1.1 Registration Data

When you create a player account on jataace, we collect the following information directly from you:

• Full legal name as it appears on your government-issued identity document;
• Date of birth (used to verify that you are 18 years of age or older);
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other cities across Bangladesh);
• Mobile phone number registered with your payment provider (bKash, Nagad, Rocket, or Upay);
• Email address used as your primary account communication channel;
• Chosen username and a securely hashed version of your password (we do not store passwords in plain text).

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations and to prevent fraud and underage gambling, we may request the following documents at the time of registration or before processing a withdrawal:

• A scanned or photographed copy of a valid National Identity Card (NID), passport, or driving licence;
• A recent utility bill, bank statement, or other proof-of-address document dated within the past three months;
• A screenshot or confirmation showing your ownership of the payment method used for deposits;
• Source of funds documentation where deposits exceed applicable thresholds.

KYC documents are used solely for identity verification and fraud prevention. They are stored securely and are not used for any marketing or profiling purposes.

1.3 Transaction Data

Every financial transaction processed through your jataace account is logged. This includes:

• Deposit amounts, timestamps, and payment method identifiers (e.g., the last four digits of the mobile number associated with a bKash account);
• Withdrawal requests, amounts, processing status, and destination payment method details;
• Bonus credits applied to your account, wagering contributions, and bonus expiry events;
• Running account balance history.

Transaction records are retained for a minimum of five years to satisfy financial record-keeping and anti-money laundering compliance obligations.

1.4 Gameplay & Behavioural Data

We collect data about how you interact with our platform, including:

• Games played, session duration, bet sizes, and outcomes;
• Login and logout timestamps and session frequency;
• Features accessed within your account dashboard;
• Responsible gaming tool usage (e.g., deposit limits set, self-exclusion requests initiated).

This behavioural data is used primarily to detect problem gambling patterns, prevent fraud, and improve platform performance. It may also be used in aggregated, anonymised form for statistical analysis.

1.5 Technical & Device Data

When you access jataace through a browser or mobile device, we automatically collect certain technical information, including:

02 How We Use Your Data

jataace processes your personal data only for legitimate, specified purposes. We do not use your data for any purpose that would be incompatible with the reasons for which it was originally collected. The following table summarises our primary data processing activities and their lawful basis.

2.1 Core Service Delivery

The primary use of your personal data is to provide you with the services you have signed up for. This includes:

• Creating and managing your jataace player account;
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard;
• Enabling participation in cricket betting, live casino games, fishing arcade titles, and slots;
• Crediting bonuses and promotions to your account in accordance with the applicable terms;
• Providing customer support via email at support@jataace.

2.2 Legal & Regulatory Compliance

Certain processing activities are required to meet our legal obligations. These include:

• Verifying your identity and age (18+) in compliance with responsible gaming standards;
• Maintaining financial transaction records for anti-money laundering (AML) compliance;
• Responding to lawful requests from competent authorities;
• Enforcing our Terms & Conditions and this Privacy Policy.

2.3 Safety, Security & Fraud Prevention

We use your data to protect both you and the integrity of the jataace platform. This includes detecting and preventing:

• Unauthorised account access and account takeover attempts;
• Duplicate account registration and multi-accounting;
• Bonus abuse, match-fixing, and collusion;
• Money laundering and other financial crimes.

2.4 Platform Improvement

Aggregated and anonymised behavioural data is used to improve the platform experience for all players. This includes analysing game performance metrics, identifying user experience friction points, and testing new features. No individual player is identified in these analyses.

2.5 Responsible Gaming Monitoring

jataace uses gameplay and behavioural data to identify players who may be exhibiting signs of problem gambling. Where such patterns are identified, we may proactively reach out with responsible gaming information, apply protective limits, or prompt the player to review their settings. This processing is carried out in the player's vital interest and in line with our responsible gaming obligations.

03 Data Sharing & Disclosure

jataace does not sell your personal data. We share your data only in the limited circumstances described in this section, and only to the extent necessary to fulfil the stated purpose.

3.1 Payment Processors

To process your deposits and withdrawals, we share the minimum necessary data with our payment partners, including bKash, Nagad, Rocket, Upay, and card payment processors (Visa, Mastercard). This typically includes your registered mobile number, transaction amount, and account reference. These providers are subject to their own privacy policies and are contractually required to handle your data securely and only for the purpose of processing your transaction.

3.2 Game Content Providers

Our platform integrates games supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game from one of these providers, a session token and anonymised player identifier may be shared with the game server for the purpose of delivering the game and recording the outcome. These studios do not receive your name, contact details, or payment information.

3.3 Legal & Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are legally required to do so, or where disclosure is necessary to:

• Comply with a valid legal order, subpoena, or regulatory direction;
• Investigate, prevent, or take action in respect of fraud, money laundering, or other illegal activity;
• Protect the legal rights, property, or safety of jataace, its players, or the public;
• Enforce our Terms & Conditions or respond to a player dispute.

Where disclosure is made to authorities, we will notify the affected player wherever we are legally permitted to do so.

3.4 Business Transfers

In the event that jataace undergoes a merger, acquisition, or sale of all or a substantial portion of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the new entity before your data is subject to a materially different privacy policy.

04 Cookies & Tracking Technologies

jataace uses cookies and similar technologies to operate the platform, maintain your session, and understand how the site is used. A cookie is a small text file stored on your device when you visit a website. Cookies do not contain executable code and cannot be used to access files on your device.

4.1 Types of Cookies We Use

4.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to be notified before a cookie is stored. Please be aware that disabling essential cookies may prevent certain parts of the jataace platform from functioning correctly — in particular, you may not be able to maintain a logged-in session.

For guidance on managing cookies in your specific browser, refer to the help documentation provided by your browser developer. jataace does not currently respond to browser "Do Not Track" signals, as there is no universally accepted standard for interpreting these signals.

05 Data Retention & Storage

jataace retains your personal data for as long as your player account is active and for a defined period after account closure, in accordance with our legal obligations and legitimate operational interests.

5.1 Retention Schedule

• Account registration data — Retained for the duration of your account plus five years following permanent account closure;
• Transaction and financial records — Retained for a minimum of five years from the date of each transaction, in line with standard financial record-keeping requirements;
• KYC documents — Retained for five years following account closure or the completion of the last transaction, whichever is later;
• Gameplay and session logs — Retained for up to two years from the date of each session, unless longer retention is required for an ongoing investigation;
• Support correspondence — Retained for three years from the date of the last interaction;
• Marketing communications (where applicable) — Retained until you withdraw consent or for one year of inactivity, whichever occurs first.

5.2 Data Storage Location

All personal data collected by jataace is stored on secure servers. Where data is processed or stored outside of Bangladesh, we ensure that appropriate safeguards are in place to maintain a standard of data protection equivalent to those applied within our primary operating territory.

5.3 Data Deletion

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual. Anonymised data may be retained indefinitely for statistical and analytical purposes. You may request early deletion of your personal data in accordance with Section 6 (Your Rights & Choices) of this policy, subject to our legal retention obligations.

06 Your Rights & Choices

As a player on jataace, you hold meaningful rights in relation to the personal data we hold about you. We are committed to facilitating the exercise of these rights promptly and without unnecessary obstacles.

6.1 Right of Access

You have the right to request a copy of the personal data jataace holds about you. Upon a verified written request submitted to support@jataace, we will provide you with a summary of your personal data in a commonly used, readable format within a reasonable timeframe (typically 30 days of receiving a verified request).

6.2 Right to Correction

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details (such as your email address or contact number) directly through your account dashboard. For corrections to identity documents or other sensitive data, please contact support@jataace.

6.3 Right to Deletion

You may request the deletion of your personal data. We will honour such requests where we are not legally required to retain the data and where deletion does not compromise the integrity of our fraud prevention or AML compliance records. Where a deletion request cannot be fulfilled in full, we will inform you of the specific data categories that must be retained and the legal basis for that retention.

6.4 Right to Restrict Processing

In certain circumstances — for example, where you contest the accuracy of your data or where you have objected to processing pending verification of our legitimate grounds — you may request that we restrict our use of your data to storage only while the matter is resolved.

6.5 Right to Data Portability

Where your data is processed on the basis of your consent or for the performance of a contract, and the processing is carried out by automated means, you have the right to request that we provide your data in a structured, commonly used, machine-readable format (such as CSV or JSON) so that you may transfer it to another service provider.

6.6 Right to Withdraw Consent

Where we process your data on the basis of your consent (for example, for optional marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal. To withdraw consent, contact support@jataace or update your preferences in your account dashboard.

07 Data Security Measures

jataace takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure.

7.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser or device and the jataace platform is encrypted using SSL/TLS protocols. The presence of HTTPS in the page URL confirms that your connection is encrypted.
• Password Hashing: Account passwords are never stored in plain text. They are processed through a one-way cryptographic hashing algorithm so that even our internal systems cannot retrieve your original password.
• Session Management: Authenticated sessions are protected by secure, time-limited tokens. Inactive sessions are automatically terminated after a defined period of inactivity.
• Access Controls: Access to personal data within jataace's internal systems is restricted on a need-to-know basis. Staff members who handle player data are subject to confidentiality obligations.

7.2 Organisational Safeguards

• Staff who handle personal data receive training on data protection responsibilities and security best practices;
• Data processing activities are documented and reviewed periodically;
• Any third-party service providers who process data on our behalf are subject to data processing agreements and are required to maintain security standards equivalent to our own.

7.3 Reporting a Security Concern

If you believe your jataace account has been compromised, or if you have identified a potential security vulnerability on our platform, please contact us immediately at support@jataace. We take all security reports seriously and will investigate and respond promptly. In the event of a data breach that affects your personal data, we will notify you without undue delay once the breach has been confirmed and assessed.

08 Policy Updates & Contact

jataace reserves the right to update or revise this Privacy Policy at any time. We will publish the updated policy on this page with a revised effective date. Where changes are material — meaning they significantly affect how we process your personal data or your rights as a player — we will endeavour to provide advance notice via your registered email address or a prominent notification on the platform.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the jataace platform following the publication of any revised Privacy Policy constitutes your acknowledgement of the updated terms.

8.1 Minors

jataace is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered an account or submitted personal data, we will immediately close the account and securely delete the associated data. If you believe a minor has accessed our platform, please contact us at support@jataace so that we can take prompt action.

8.2 Links to Third-Party Content

Game titles on our platform are delivered by third-party studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi). While jataace takes care to partner with reputable providers, we are not responsible for the privacy practices of these studios in respect of data processed directly on their game servers. We recommend reviewing the privacy policies of any third-party service you interact with through our platform.

8.3 Contact Us About This Policy

If you have any questions, concerns, or complaints about this Privacy Policy or the way jataace handles your personal data, please contact our support team. We are committed to resolving all data-related enquiries in a fair and timely manner.

Support email: support@jataace

Availability: 24 hours a day, 7 days a week, including Bangladesh public holidays (Eid, Pohela Boishakh, Independence Day, Victory Day). Response time: within 2 business days for data rights requests.

This Privacy Policy was last reviewed and updated on 1 January 2026. The version published on this page supersedes all prior versions. jataace — serving Bangladesh players with transparency, security, and trust.